Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between the GramForge operating company(“GramForge”, “we”, “us”) and the person or organisation that creates an account or uses the Service (“you”, the “Customer”). By joining early access, creating an account, connecting an assistant or paying for a plan, you accept these Terms. If you accept them on behalf of an organisation, you confirm that you have authority to bind it.

1. Definitions

• Service — the GramForge website, dashboard, AI tools, hosting and related support used to create, run and update Assistants and Channels.
• Assistant — a Telegram bot created, configured or operated through the Service on your behalf.
• Channel — a Telegram channel or group that you connect to the Service for planning, writing or publishing posts.
• End User — any person who interacts with your Assistant or Channel, such as your clients.
• Customer Content — information you provide (descriptions, prices, schedules, texts, files, knowledge base) and data your Assistants collect from End Users.
• AI Output — text, configurations, posts and other material generated by the Service using artificial intelligence.
• Plan — the free or paid subscription tier you select, including its usage limits.

2. Who may use the Service

The Service is intended for business and professional use. You must be at least 18 years old and able to form a binding contract. You may not use the Service if you are subject to sanctions administered by the United Nations, the European Union, the United Kingdom or the United States, or if you are located in a country or territory where providing the Service to you would be unlawful. You must provide accurate account information and keep it up to date.

3. The Service

GramForge lets you describe your business in plain language and uses AI to create and update Assistants, plan and write Channel posts, and host and run them. Features available to you depend on your Plan. We may change, improve or discontinue features; if we remove a material paid feature during a paid billing period, we will tell you in advance and offer a pro-rata refund of prepaid fees for that feature if you cancel.

Early access. Features marked as early access, beta or preview are provided for evaluation, may be incomplete and may change or be withdrawn at any time. They are provided without any service-level commitment.

4. Your Telegram account and Assistants

• Assistants are created on, or connected to, your own Telegram account. You remain the owner of each Assistant for the purposes of Telegram's rules, and you authorise us to operate it on your behalf, including storing and using its access token.
• You are responsible for keeping your Telegram account secure. Actions performed with an Assistant's token are attributed by Telegram to the Assistant's owner.
• You must comply with the Telegram Terms of Service and the Telegram Bot Developer Terms. Telegram may restrict or remove Assistants or Channels at its discretion; we are not responsible for Telegram's decisions.
• GramForge is independent of Telegram. Telegram is a trademark of Telegram FZ-LLC and is not a party to these Terms.

5. Your responsibilities

You are responsible for your business, your Customer Content and the way your Assistants and Channels are used. In particular, you must:

1. comply with all laws that apply to you and your End Users, including consumer protection, e-commerce, advertising, tax and data protection laws;
2. tell End Users who you are and how you process their data, using a privacy notice that is accurate for your business (we provide a template that you must review and adapt);
3. obtain any consent required by law before sending marketing messages or collecting special categories of personal data (for example, health information);
4. sell digital goods and services inside Telegram only through payment methods permitted by Telegram (currently Telegram Stars), and handle refunds and payment disputes with your End Users, including responding to the /paysupport command;
5. make sure that prices, availability and information given to End Users are correct, and review AI Output before relying on it;
6. not present your Assistant as a licensed professional (for example, a doctor, lawyer or financial adviser) and not use it to give individual medical, legal, investment or other regulated advice unless you are licensed and remain responsible for that advice.

6. Acceptable use

You must not use the Service, and must not allow your Assistants or Channels to be used, to:

• send spam or unsolicited bulk messages, buy or sell followers, or artificially inflate engagement;
• engage in fraud, scams, pyramid or multi-level schemes, phishing or impersonation;
• offer gambling, betting, unlicensed financial, investment or trading signals, or cryptocurrency promotions that are not lawful in your End Users' jurisdictions;
• distribute sexually explicit material, content involving minors in any sexual context, hate speech, harassment, threats or violent extremist content;
• sell illegal, counterfeit or regulated goods or services without the required licences;
• infringe intellectual property, privacy or other rights of others;
• collect End Users' data beyond what your service needs, or use it to build datasets or train AI models;
• circumvent bans, restrictions or rate limits imposed by Telegram or by us, including by moving a banned bot to the Service;
• upload malware, probe, scan or test the vulnerability of the Service, or interfere with its operation;
• reverse engineer the Service, or use it or AI Output to build a competing product;
• resell or white-label the Service, except under a Plan that expressly allows it.

We may review Customer Content and Assistant activity where reasonably necessary to enforce this section, comply with law or respond to a complaint.

7. AI features

AI Output is generated automatically and may be inaccurate, incomplete or inappropriate for your situation. You are responsible for reviewing AI Output, including Channel posts and answers given by your Assistant, before you rely on or publish it, or for choosing to publish it automatically. To provide AI features we send relevant Customer Content to AI model providers acting as our sub-processors, under terms that do not allow them to use it to train their models. We do not use your Customer Content or End User data to train AI models.

8. Plans, fees and payment

• Subscriptions. Paid Plans are billed in advance, monthly or yearly, and renew automatically for the same period until cancelled. You can cancel at any time in the dashboard; cancellation takes effect at the end of the current billing period.
• Usage limits. Each Plan includes limits (for example, answers, posts and changes). When a limit is reached, the related feature pauses until the next period, unless you buy an add-on or upgrade. Unused allowances do not carry over.
• Payment processing. Payments are processed by our payment provider, which may act as the seller of record and may show its name on your statement. Its terms apply to the payment transaction.
• Taxes. Prices exclude taxes unless stated otherwise. Applicable VAT, GST or sales tax is added at checkout.
• Price changes. We may change prices with at least 30 days' notice. Changes apply from your next renewal; if you do not agree, you may cancel before it.
• Refunds. Fees are non-refundable except where required by law, where these Terms say otherwise, or if you cancel within 14 days of your first paid subscription and have not exceeded 10% of the Plan's limits, in which case we refund that first payment.
• One-time services. Setup services such as Launch Pack or Done for you are described in the order you accept. Work starts after payment; if we cannot deliver, we refund the unused part.
• Non-payment. If a payment fails, we may downgrade your account to the free Plan or suspend paid features after reasonable notice.

Payments that End Users make to you through your Assistants (by card through your own payment account, or in Telegram Stars) are made directly to you or to your Telegram balance. GramForge is not a party to those transactions and does not hold your funds.

9. Intellectual property

You retain all rights in your Customer Content. As between you and us, and to the extent permitted by law, you own the AI Output generated for you. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Content and AI Output only as needed to provide, secure and support the Service and as described in our Privacy Policy. We own the Service, including the software, templates, designs and the GramForge name and logo. If you send us feedback, we may use it without obligation to you.

On Free and Starter Plans, your Assistant may show a “Made with GramForge” notice. You must not remove it unless your Plan allows it.

10. Data protection

Our Privacy Policy explains how we handle personal data about you as a Customer, where we act as a controller. For personal data of End Users that your Assistants and Channels process, you are the controller and we act as your processor. The Data Processing Terms in Annex A form part of these Terms and apply to that processing.

11. Third-party services

The Service works with third-party services such as Telegram, payment providers, calendars, video-call tools and automation platforms. Your use of them is governed by their own terms. We are not responsible for third-party services, their availability or changes to them, and we may stop supporting an integration if the third party changes or ends it.

12. Suspension and termination

• We may suspend an Assistant, Channel or account immediately if we reasonably believe it breaches section 6, creates a security risk, exposes us to legal liability, or if Telegram or a payment provider requires it. Where reasonable, we will tell you the reason and give you a chance to fix the issue.
• Either party may terminate these Terms for material breach that is not remedied within 14 days of notice. You may stop using the Service and close your account at any time.
• After termination, we stop operating your Assistants and Channels. For 30 days you can export your client list, bookings and Assistant configuration, after which we delete Customer Content in line with our Privacy Policy, except where the law requires us to keep it.
• Sections 8 (for amounts due), 9, 13, 14, 15, 16 and 18 survive termination.

13. Disclaimers

To the maximum extent permitted by law, the Service and AI Output are provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted or error-free, that AI Output will be accurate, or that your Assistants will achieve any particular business result. Nothing in these Terms excludes warranties or rights that cannot be excluded by law.

14. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, business, goodwill or data, even if advised of their possibility; and (b) each party's total liability arising out of or relating to these Terms in any 12-month period is limited to the greater of the amounts you paid us for the Service in that period and USD 100. These limits do not apply to your payment obligations, your obligations under section 15, or liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

15. Indemnity

You will defend and indemnify GramForge against third-party claims, and related losses and reasonable costs, arising from your Customer Content, your business offerings to End Users, or your breach of sections 5 or 6.

16. Governing law and disputes

These Terms are governed by the laws of the country in which GramForge's operating company is registered, without regard to conflict-of-laws rules. Before starting proceedings, each party will try in good faith to resolve a dispute by writing to the other and allowing 30 days for a response. Disputes that are not resolved will be submitted to the exclusive jurisdiction of the competent courts at the registered seat of GramForge's operating company. Either party may seek urgent injunctive relief in any competent court.

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the dashboard. Continuing to use the Service after changes take effect means you accept them; if you do not, you may cancel before the effective date and receive a pro-rata refund of prepaid fees for the remaining period.

18. General

• These Terms, together with any order you accept and our Privacy Policy, are the entire agreement between us about the Service.
• You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets, with notice to you.
• Neither party is liable for delays caused by events beyond its reasonable control, including failures of Telegram or other third-party platforms.
• If any provision is held unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
• Notices to you are sent to your account email; notices to us must be sent to hello@gramforge.io.
• These Terms are written in English. Translations are for convenience only; the English version prevails.

Annex A — Data Processing Terms

This Annex applies where GramForge processes personal data of End Users on your behalf (“Customer Personal Data”) and is intended to meet the requirements of Article 28 of the EU General Data Protection Regulation and the UK GDPR.

A1. Subject matter and details

A2. Our obligations

1. We process Customer Personal Data only on your documented instructions, which are these Terms and your configuration of the Service, unless required otherwise by law, in which case we will inform you unless the law prohibits it.
2. We ensure that persons authorised to process Customer Personal Data are bound by confidentiality.
3. We implement appropriate technical and organisational measures, including encryption of access tokens and personal data at rest and in transit, access controls on a least-privilege basis, logging and backups.
4. We engage sub-processors only under written terms offering the same level of protection. Our current sub-processors are listed in our Privacy Policy. We will notify you at least 14 days before adding or replacing a sub-processor; you may object on reasonable grounds and, if we cannot address the objection, terminate the affected Service.
5. Taking into account the nature of processing, we assist you in responding to data subject requests and in meeting your obligations on security, breach notification, impact assessments and prior consultation.
6. We notify you without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting Customer Personal Data, with the information reasonably available to us.
7. At the end of the Service we delete or return Customer Personal Data, at your choice, within the 30-day export period, unless law requires us to keep it; backups are overwritten within a further 30 days.
8. We make available information reasonably necessary to demonstrate compliance with this Annex and allow for audits by you or an auditor you mandate, on reasonable notice, at your cost and no more than once a year unless required by a supervisory authority.

A3. International transfers

Where Customer Personal Data is transferred outside the European Economic Area or the United Kingdom to a country without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses (and the UK Addendum where applicable) with the relevant sub-processor, together with supplementary measures where needed.

A4. Telegram

Messages between your Assistant and End Users are transmitted through Telegram, which processes them under its own terms and privacy policy as an independent controller. Telegram is not our sub-processor.

Contact

Questions about these Terms: hello@gramforge.io.