Short answer: a Telegram reservation bot asks the guest for the date, time, number of guests and a phone number, and sends the request to you instantly. With GramForge you describe your place (hours, how many guests you seat, your rules) and get the bot in under a minute. The same bot can show the menu, take pickup orders and answer questions about parking, allergens or a children's menu.
Two ways to take reservations
| Your place | What fits |
|---|---|
| A dining room with several tables | A reservation request: the bot collects the date, time, guests, name and phone, and you confirm it |
| One bookable thing at a time: a chef's table, a private room, a tasting or a class | Booking into free time slots: the guest sees only free times and gets a reminder before the visit |
The booking calendar allows one booking per time slot, so it suits a single room or event. For a full dining room, requests that you confirm are the honest choice: you know which tables are free tonight, the bot doesn't.
What the bot should ask
- Date and time.
- Number of guests.
- Name and phone number.
- Optional: the occasion, a high chair, terrace or indoor seating, allergies.
Set it up from a description
- Sign up at gramforge.io and describe your place: “Trattoria in Milan, 40 seats. Open Tue–Sun 12–15 and 19–23. Reservations for up to 8 guests; larger groups please call. Pizza €9–14, pasta €11–16. Pickup orders until 22:00.”
- GramForge builds the reservation form, the menu and answers to common questions.
- Create the bot on your account in one tap. Put its link and a QR code on the door, the menu and your social profiles.
- Every request arrives in your chat with the bot and in the dashboard. When a guest asks something the bot doesn't know, the question comes to you and you reply right there.
Pre-orders and deposits
For set menus, events or large groups the bot can take a prepayment by card through your own payment provider on the paid plans. Pickup and delivery orders work the same way as in a café ordering bot.