Short answer: a reminder bot sends each client a Telegram message before the appointment, for example a day before and two hours before, with the service, date, time and the address or meeting link. It can also follow up after the visit and send regular messages on chosen days. In GramForge you write “remind clients a day and 2 hours before” in your description, and reminders are scheduled for every booking automatically.
What reminders the bot can send
- Before the appointment: one or several reminders at the times you choose, with the client's name, service, date and time.
- Online sessions: the meeting link goes into the reminder. You can add it to the booking later; it is inserted when the reminder is sent.
- After the visit: a follow-up some time after the appointment ends, for example asking for a review or inviting the client to book again.
- Regular messages: on chosen weekdays and time, such as a weekly tip or an invitation to book, to all clients, to those who booked or to those who haven't yet, with a button to book.
- By email too: if the client gave an email in the booking form, the reminder also goes by email.
Why reminders matter
A missed appointment is an empty slot you can't sell again. A short message at the right time helps clients remember, and if their plans changed, they can move or cancel the booking in the bot instead of simply not coming, so you can give the time to someone else.
Set it up in a few minutes
- Sign up at gramforge.io and describe your business: services, prices, working hours.
- Say how you want reminders, for example: “Remind clients a day and 2 hours before. Ask for a review the next day.”
- Check the reminder texts in the dashboard and edit them if you like; editing texts is always free.
- Share the bot's link. Every confirmed booking gets its reminders, and they move with the booking when it is rescheduled.
Rules to keep in mind
- A Telegram bot can only message people who have started it. Clients who book through the bot have, so reminders reach them.
- Send regular messages only when they're useful: two or three a week at most. Clients can block a bot at any time.